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Exago

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Exago Customer Service Manager (CSM) reviews

5.0

100% would recommend to a friend

(1 total review)

Mike Brody

100% approve of CEO

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Career opportunities

4.0

Senior management

4.0

Compensation and benefits

3.0

Work/Life balance

Ratings by demographic groups

Reviews by job title

1 review
5.0
May 4, 2021

A company who listens

Customer service manager (csm)
Recommend
CEO approval
Business Outlook

Pros

-Incredible coworkers: all of them are innovative, quick-thinking, welcoming, optimistic, kind, and fun -Management is capable of receiving constructive criticism and making change -The product actually works extremely well, and is under constant improvement driven by direct feedback from customers - it's easy to feel like you're truly helping people and allowing their needs to be listened to and met

Cons

-Not every department is as well managed as others, and it's pretty obvious -Client facing departments are never not busy, there will always be a few clients that don't respect the team or our working hours (though the majority is great)

avatar
Exago Response
5y
Thank you for your review as well as actionable feedback. As we continue to grow we are looking at and currently implementing various training programs as well as certifications at different levels of the organization. Mark
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Exago reviewsExago Customer Service Manager (CSM) reviews

Glassdoor has 68 Exago reviews submitted anonymously by Exago employees. Read employee reviews and ratings on Glassdoor to decide if Exago is right for you.