Pros
5 days a week 8 hr. Health care, Expedia Extras, basically to off set the low hourly. Gym reimbursement, silly celebrations of calendar days, like national hot dog day. The cruise department get perks from the industry , not air team. Looking to just get back on your feet for 6 months or a year this is the place. Paid training. The company makes so much money, you'll always have a job if you can survive unraveling destroyed travel itineraries using GDS. Sups are helpful and fair.
Cons
Prepare yourself for training class. 6 weeks paid, thank goodness. 15 programs to learn. Training class spends more time on non-sense about customer service (which many hired already have years of experience) rather than the actual difficulty of the Sabre and Amadeus complex PNR issues and how to fix it. I left an airline and air GDS can take years to master. No call center experience.... tough it out bro. Expectations change each week, it'll make your head spin and slow you down. After a year or more you'll be good. Take advice only from the leads. They are good but overwhelmed. Above all....It's a job, people! Its a call center with air conditioning, you aint digging ditches.