The company's CEO is foreign and it seems that some of his expectations for employees borders on a sweat shop mentality. There was a nice bonus system when I started but by the time I left, the structure had been changed in such a way that making a monthly bonus was all but impossible. Also, while the company started people out a little higher than normal for the area, the yearly raises were quite modest. Call volume seemed to increase to the point where an employee didn't have as much as three seconds between constant phone calls. The company rolled two separate deparmental job functions into one, attempting to get twice as much work out of each employee while providing no reward. There was such an emphasis on metrics, that good management was impossible.
People who were promoted were not usually the brightest, the most deserving or the ones who had been there the longest. They were more likely the ones who went out drinking with in-crowd.
As a travel company, this company was busiest on holidays so anyone who values holidays with family will be disappointed here.
