Expedia Group reviews

The "strategy" is just a series of revenue-based OKRs. No one actually cares about traveler experience. All strategic projects have been canceled for short-term profit. Offshoring is followed by layoffs, which roll from department to department. McKinsey is currently evaluating for more layoffs. Promotion opportunities keep shrinking, including policies around tenure periods before eligibility for the next level, regardless of actual contributions. Lots of cronyism at upper management levels.

Constantly changing processes, most of which don't work, so there's a workaround for everything. Schedules even for going to the toilet No career progression HR is always against you Management may take your idea to make it worse and still use it against you - for example, now they will use all the languages an agent knows without increasing the salary, even though the agent was hired for the position with one language. If you haven't had any luck with a manager or supervisor, get ready for some real bullying with HR support. Mistrust from management - this is why agents have to be on a hybrid model, even though in the covid era we could all be working from home. Nepotism Inclusion does not work at all in this company. I'll just add that a lot of people, really good people who knew their job and enjoyed it, have left because of these things described above, what's left has gone into management without knowing what it is and that's why it looks like school.