Industry Leader (+), too many politics (-), needs to diversify revenue streams
Pros
There's nothing better than working for an industry leader filled with smart travel people. I worked in sales/account management (Market Management) on the hotels side.
Cons
As I grew with the company, I found too many politics at management level. I felt the review/promotion process worked in a vacuum and saw many very talented/passionate people leave. This puts a burden on the rest of the team both financially and with morale. The manager review process needs a complete overhaul. LPS rewards people who work to live. Work life balance is tough to achieve and seemingly a requirement to rise in the ranks. Additionally, internal hotel business strategies lean too much towards customers and shareholders. MMs are put in a tough spot with hotels. Need to invest more in smoothing out internal operations (onboarding & hotel customer support) and developing tools and initiatives that will improve hotel relations (less focused on discounting). It feels too much like hotels are forced to work with Expedia. They generally don't enjoy it.