I have been with the company for 4 years and this company is full of broken promises. When you start training they will butter you up promising you this and that but when the time comes for you to received what was promised management will say they've made changes to the procedures.
I'm all for changes but not changes every other week with little training and high expectations.
The products that the company offer are not effective for consumers. There is more technical issues than actual product services. You'll find yourself trouble shooting on most of your calls. Management/IT has no resolutions for products issues.
If you plan to be in a company that you can grow in this is not the company for you. Management only promotes friends, it seems like everyone that gets promoted is buddies with management.
They hardly notice any hard work or any agents going above and beyond what they're supposed to do. If they call you to their desk it's more than likely because they want to tell you how you didn't do something right.
You get punished for doing something incorrectly when you weren't ever trained on how to properly do it.
The company looks at you as a number not an person. Everyone is constantly quitting this company. The company turn over rate is out the roof. But they don't care because they'll just hire more agents. There is literally a new hire class every month and half of them are gone before the next month.
Basically if you're an customer service rep. You are at the bottom and superiors will do a good job of making sure you know that.
