Experian Customer Service Representative CSR reviews

4.1

100% would recommend to a friend

(8 total reviews)
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Brian Cassin

Not enough data to show CEO approval

22% positive business outlook

Reviews by job title

8 reviews
1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The fact they had Remote work

Cons

In my experience, management lacked consistency, transparency, and empathy when addressing employee concerns. After dedicating nearly 16 years to the company, I felt my years of service and commitment were not meaningfully considered when employment decisions were made. I received my first disciplinary action in February 2026 related to FMLA reporting requirements. From my perspective, I was placed on a final corrective action without prior coaching or progressive discipline, which I found surprising after many years with the company. A few months later, I was terminated following a security-related incident while working remotely. I felt I was not given a meaningful opportunity to explain the circumstances before the decision was made, leaving me with the impression that the outcome had already been determined. I also experienced frustration when seeking guidance from Human Resources regarding bereavement policies. I did not feel my concerns were fully addressed or that I received clear explanations to help me understand the company’s position. Overall, I left feeling unsupported and believing that HR’s primary role was to protect the organization’s interests rather than advocate for employees. While every workplace must uphold policies and compliance standards, I believe there should also be room for fairness, open communication, and consideration of an employee’s long-standing dedication and overall performance. My experience left me feeling undervalued and, ultimately, discarded after nearly 16 years of loyal service.

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Supportive team Caring and professional

Cons

Should follow up with previous employees who should be given another chance

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Experian Response
2mo
Thank you for sharing your experience and for the many years you contributed at Experian. We’re glad to hear that your team felt supportive, caring, and professional. We also appreciate your perspective on staying connected with former employees. Thank you for your feedback and for recommending Experian.
1.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

being able to help people on occasions

Cons

high stress, too many calls

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Experian Response
1y
Thank you for sharing your experience. We appreciate your feedback and are always looking for ways to improve and better equip our employees. Wishing you all the best in your future endeavors!
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