Pros
Salary was competitive, flexible working arrangements, if you work hard you are recognized for it, great HR organization that is always trying to engage employees. If you were lucky enough to land one of the nicer teams, your working day would be pleasant and everyone on your team would pull their own weight. I felt like people were always willing to teach others and it was a very positive working environment for me.
Cons
- Not enough forward-thinking when it came to the tool itself, and now they are slipping behind their competition. - Sweet spot for winning big deals was the excellent client service that they provided and now that they are laying off a huge chunk of client services, clients will suffer and I anticipate large accounts will not resign. - The application itself needs a lot of maintenance work and we suffered some embarrassing issues that really damaged our reputation with our biggest clients. Issues kept happening over and over again and client services took the brunt of it not only from clients, but then again by losing their jobs because so many big accounts didn't resign with the company.