I was offered the job of Email Marketing Account Executive and throughout the whole interview process this was what I was told and it was also detailed in my contract but when I received my name tag it said "Client Services" (sames customer support only "fancier"). I was never told that I had to give different clients technical and customer support, that was the first big lie.
Once I started giving support to clients I noticed that all the Tech/IT departments were understaffed and on top of that, had no knowledge at all of the platform. Issues were never resolved, we were told by upper management to constantly lie to the clients and the clients are being offered this AMAZING new cross-channel marketing platform (bought from another company) which nobody at Experian knows how it works or is coded which in the end is a huge pile of bugs, issues and headaches. I´ve seen many clients leave the company in the last 6 months.
Promotions are being done just because you get along well with management and not based on skill and performance, which means you end up with a really mediocre manager much less-skilled than other employees below them. The raises are almost non-existant and the "bonuses" are a joke ($25, really?!) and if you have a good performance your reward is having more work and responsibilities while your mediocre and lazy co-workers get the same raise and have less workload.
The company just doesn't care about their clients and employees, they just care about revenue.
