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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 28, 2025
Recommend
CEO approval
Business Outlook

Pros

None, they are heartless and cruel

Cons

I have a friend that worked with no time off for 6 plus years. Never missed a day for covid. Covered multiple properties when no one else would. Updated data systems, trained incoming GMs. Made 1 error months ago. Was due to get retention bonus, 3 month above average sales bonus and 3 HOURS before (37 hours) bonus was to be paid, DM came by and said you made an error several months ago (which they were notified of at the time) and said so for that reason you are fired. Am in total shock at the cruelty and heartlessness of this . No warning, no written or verbal warning, just fired. Just like that. What kind of a company does that? This friend is a senior citizen.

3.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

long term guests allowed staff to really get to know their guests

Cons

too limited of a staffing model. As a GM, I was cleaning rooms, covering shifts, and working overnight. In addition to all of that, I was required to complete reports daily and send to district manager as well as complete training and drive by's which was extremely dangerous. There was no other management staff to assist in covering some of the areas

Viewing 64 - 66 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.