Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,522 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 61% of employees would recommend working at Extended Stay America to a friend and 57% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

61% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (413) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (80) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The company offers really great benefits and it’s easy to get familiar with everything pretty quickly." ((in 138 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 116 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 69 reviews)); "Working with great staff and feeling the support from them and working hard as a team." ((in 57 reviews)); "Friendly coworkers and usually simple shifts" ((in 48 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"Work alone a lot and low pay" ((in 134 reviews)); "Poor management communicate with team more often" ((in 115 reviews)); "Upper management at corporate was disconnected" ((in 78 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 67 reviews)); "No work life balance for you" ((in 60 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Dec 22, 2024

Horrible Experience

General manager

Recommend

CEO approval

Business Outlook

Pros

The long term guests made working there worthwhile.

Cons

Very little support from upper management. HR is only in place to protect the interests of the company at large, while individual hotels are left overburdened and understaffed. There is hardly any incentive for housekeeping and GSRs to do their jobs properly due to low pay. This, in turn, leverages them to under perform and also the reason why turnover is high. It is a very stressful environment and open to several breaches of safety for guests and staff alike. I would not recommend ESA unless you enjoy ring leading an insane asylum of a circus rodeo. Management only cares about the money. There is zero work life balance. Be prepared to be on call 24/7.

1.0

Dec 20, 2024

Horrible place to work

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

you can't get fired unless you steal money from the place, otherwise they won't no matter how bad of an employee you are

Cons

horrible management, they protect the worst of the worst employees. you will be victim blamed if you stand up for yourself. all levels of management don't care.

1.0

Dec 20, 2024

Don't do it

Guest services representative/night gsr

Recommend

CEO approval

Business Outlook

Pros

None at the one on Dunlap

Cons

GM doesn't care about her employees. Very rude to employees and guests

Viewing 76 - 78 of 2,488 Reviews

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Jobs at Extended Stay America

Guest Service Agent/Front Desk Agent

Guest Service Representative- shifts 7am-3pm, 3pm-11pm

Front Desk Receptionist

Night Service Rep Part Time-103020