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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Oct 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, benefits package is admirable.

Cons

They micro manage you and allow no feedback from the people who are running the day to day. They do not allow enough staff to run the hotel properly, they put no money back into the asset, purchasing is not efficient and budgets do not allow hotels to get needs met. You may be a GM but you are expected to be Head Housekeeper, inspecting 60-122 rooms daily all while maintaining the needs of the Corporate Office, Sales, Staff, Guests, Purchasing, Payroll, A/R, all while not having enough staff to stay on top of it all and do not expect any help from the higher ups if you need it. My District Manager told me it wasn’t his job to manage the hotel for me. Higher ups know their clientele creates an unsafe environment and they do nothing to ensure staffs safety. Leaving 1 person at the hotel with over 100 rooms sold even after I was held at gunpoint. Corporate could not even acknowledge the incident with a phone call to ask me how I was doing, or provide solutions to ensure our safety. If you don’t like how you are being treated, and the toxic environment which you are expected to perform in don’t bother notifying HR either if you are lucky to have them answer your call there will be no follow through. The ball gets dropped every time. After being held at gunpoint my mental health declined and nobody tried to assist me or acknowledge what happened NOBODY.

Viewing 97 - 99 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.