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      Extended Stay America

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      Extended Stay America reviews

      3.5

      59% would recommend to a friend

      (2,488 total reviews)
      avatar

      Greg Juceam

      62% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Sep 10, 2024

      Great to gain experience

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy and Leadership: General Managers (GMs) often enjoy a high level of autonomy in managing day-to-day operations, making decisions on staffing, budgeting, and guest services. Career Growth Opportunities: Extended Stay America offers growth within its management ranks, with potential for advancement to higher regional or corporate roles. Diverse Responsibilities: GMs handle various aspects of the hotel business, including customer service, financial management, operations, and team leadership, providing a well-rounded experience. Performance-Based Bonuses: There are often performance-based incentives and bonuses tied to key metrics like guest satisfaction, revenue, and occupancy rates, giving managers direct rewards for their efforts. Building a Team Culture: You have the opportunity to foster a positive work environment and lead a team to deliver excellent service to guests, creating a sense of accomplishment and pride.

      Cons

      High-Stress Environment: The hospitality industry can be demanding, with extended hours, weekends, and holidays often required, making work-life balance difficult. Accountability for Multiple Tasks: As the GM, you are responsible for many facets of the hotel’s operation, which can lead to stress and burnout, especially during peak seasons or when dealing with staff shortages. Limited Resources: Some GMs have reported challenges with maintaining property standards due to budget constraints, limiting the ability to make upgrades or address maintenance issues. Dealing with Difficult Guests: Managing guest complaints and ensuring high customer satisfaction can be challenging, especially with long-term stays where issues can compound over time. Staff Turnover: High turnover rates in the hospitality industry can make it difficult to maintain a consistent, well-trained staff, adding to the workload and stress of management.

      Viewing 103 - 105 of 2,488 Reviews
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      ReviewsExtended Stay America reviews

      Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.