Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,522 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 59% of employees would recommend working at Extended Stay America to a friend and 55% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

59% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (414) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (79) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The company offers really great benefits and it’s easy to get familiar with everything pretty quickly." ((in 153 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 119 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 69 reviews)); "Working with great staff and feeling the support from them and working hard as a team." ((in 51 reviews)); "Friendly coworkers and usually simple shifts" ((in 45 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"Work alone a lot and low pay" ((in 129 reviews)); "Poor management communicate with team more often" ((in 116 reviews)); "Horrible upper management, they don't listen when you are asking for help." ((in 73 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 68 reviews)); "We all work hard and sometimes long hours but it feels like we are underappreciated from the company." ((in 36 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

5.0

Jun 26, 2017

Great oppurunity for growth and development!

General manager

Recommend

CEO approval

Business Outlook

Pros

If you are interested in learning the business, this is the best place to start. They do not hold anything back and each day brings something new. Also very high opportunity to grow in your hospitality career as many options are available across the country. Great incentive plans and very competitive wages if placed in comparison to the rest of the market. Company is about putting people first, great benefits and partnerships with charities.

Cons

Lean labor motto. Each role has to hold their weight to the fullest in order to achieve maximum results. With the morale and low work ethic now a days, it can be tough to build the right team.

5.0

Jun 25, 2017

General Manager

General manager

Recommend

CEO approval

Business Outlook

Pros

I have worked for the company 17 years. I have witness all the changes over the years. I enjoy working with my associates and being a leader for them. Having the opportunity to meet guest from all over.

Cons

Sometimes the dealing with unreasonable guest. We are in the public eye and sometimes no matter how hard you try they are just not satisfied with us.

5.0

Jun 24, 2017

Amazing Company

General manager

Recommend

CEO approval

Business Outlook

Pros

While working for most companies, you don't get to interact as much with the team in the corporate office. However, with Extended Stay America, meeting the corporate team is part of your training process. They make sure you know that they are there to support you. Extended Stay America is just one big team working together to achieve the same goals. They realize that a huge part of having a successful business is to engage the entire team, and they do a great job! Also, they have many opportunities for growth. Promoting from within is something I see a lot in this company.

Cons

No cons in the 2 years I have been with the company.

Viewing 2272 - 2274 of 2,488 Reviews

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Jobs at Extended Stay America

Overnight Laundry/ Front Desk (11pm to 7am)

Overnight Laundry (Sat,Sun)

Night Guest Laundry Attendant (11pm-7am)

Hotel Laundry Attendant/Room check

Housekeeper (Limpeza)