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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Apr 17, 2017

Interesting

Recommend
CEO approval
Business Outlook

Pros

Form real Relationships With Guests-since they're generally staying for an extended period of time. Get to cut your teeth right off the bat; learning the hospitality industry through trial by fire.

Cons

Company doesn't believe in Raises for Hourly workers. Lead Housekeeper makes minimum wage despite having several years of experience and a demonstrated strong work ethic. High turnover, at least at my location, causes poor guest experiences and damages employee morale. Operations become way more stressful than they need to be. Short term guests (less than 7 nights, usually the weekenders) frequently complain about amenities-grab and go ( light) breakfast, no daily Housekeeping. Don't seem to understand that extended stay means extended stay.

5.0
Apr 14, 2017

Great Company

Recommend
CEO approval
Business Outlook

Pros

This company really wants everyone to succeed in achieving their personal goals. They also provide all of the necessary tools to help you grow and be promotable within the company.

Cons

The only downside about working here is when you need something done it takes a little longer because we are corporately owned.

1.0
Apr 12, 2017

General Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beneficial to gain exposure in all hospitality departments- perfect for managers first starting in hotel operations who like a micromanaged structure system.

Cons

No work/life balance. No room for creativity or independent thinking. Your direct manager is typically the single determining factor in whether you love or hate your job.

Viewing 2311 - 2313 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.