employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
avatar

Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Meeting new people of all different backgrounds and cultures.

Cons

The pay sucks for the amount of work you do daily. And the good employees are treated the worst. You work every weekend and holiday. The position is just a housekeeping position.

1.0
Feb 21, 2024

Don't Drink the Kool Aid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I had great co-workers at least

Cons

Hotel Level - they have a skeleton crew at best. No safety or security measures in place besides lock the office door. They expect GM's to cover every time someone calls out. As a GM I worked no less than 60 hours a week and that was on a good week. Sales - transferred into the sales department. Was fine for 2 years then they started changing our jobs every 6 months, literally. These were not smooth transitions, we were told our jobs would change, but no one ever had a clue as to what we were actually going to be doing. By the time they "figured out" what our new role was, they decided that it was time to change it again. They HAD to pay us Q3 bonuses because the most recent change was announced in late June / early July, was supposed to go into effect August 1st and by September we STILL did not know what our roles were actually going to be. In the meantime, they just kept telling us it's "business as usual til we figure this out". Maybe have an actual plan before you decide to tell people their jobs will change. Now let's talk about how they will just blindly decide for you that you will now be on a pilot team for a new possible program and then want you to train the other team members on it, but when you ask what the compensation will be, they tell you it's a privilege. I'm sorry but Privilege doesn't pay the bills. Doing extra work for you for free doesn't pay my bills. When they lay your co-workers off, they just send their accounts to those of us remaining. Personally, I had my workload increased by almost 50% but no pay raise. I told them I would not be doing that much extra work for free. No surprise at all that the second round of lay offs (the one's we were told were NOT going to happen) included me. I'm sorry ESA that my inability to work for you for free wasn't what you had in mind. Anyone else reading this find it suspiciously coincidental that the 2 people on our team deemed to be laid off were the only two who decided we were no longer going to take on more work for free? There were people on our team that in over 3 years had never once made 100% to goal and their solution was to let go of two people who consistently met and / or exceed goals? Hmmmmmm

Viewing 232 - 234 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.