Several areas to be concerned about.
1. Many people have been there for 5+ years. They are entrenched in old ideas. They are not progressive in the least. They bring fresh people with great ideas, but the old guard is so afraid to think outside the box, they don't embrace those new ideas. This goes up to the executive suite.....The new members on the executive staff get it...the old FICO people don't. Those new execs are terrific, but it is hard to get the masses to follow along...they just wait for the new management team to leave so it can be status quo....they literally wait them out. This is why things will never change.
2. They market and sell like a million dollar company. They could be a billion dollar company with their suite of tools, etc, but they don't know how to market past their standard customer list...financial services. They don't know how to speak to other markets effectively.
3. They are so caught up in making sure they are the smartest people in the room, as a result, they worry more about sounding smart than effectively communicated with the customer. Because they ARE the smartest person in the room -- you can't tell them anything and they have no desire to learn anything new.
4. Sales teams very old school. They have not figured out the channel at all. They can get so far direct, but to really make FICO a $B+ company, they need to engage and empower partners. They need to get rid of the old sales dogs who refuse to learn new tricks!
Lastly, the executive suite (with the exception of a few) is completely cut off from the rest of the team. To the extent that you have to have a special card key to get into their office areas. Yep. There is a locked door between the minions and the C-Suite. Sad.
