Very poor product quality in the last 5 years. Management clearly had no clue how to resolve development process, so focused instead on cost-cutting and pushing sales to compensate.
Went with overseas development, which made quality a bigger issue and stretched already-challenged people management process to the breaking point.
Led to exorbitant sales comp packages and a speedier- than-usual revolving door for sales acct execs, client partners.
Poorly conceived and poorly executed product marketing has demoralized the technical base. Sadly, many customer have come to expect less-than-acceptable product quality, in order to get to FICO fraud detection models
The new CEO, Will Lansing, has remained well hidden, beyond a few global emails announcing products (which assistants write anyway) and chiding us to pretty-please come to the office and not work from home (even if there's nobody in the office with whom we work...)
Internally, Finance runs the show, so other departments are forced to do their work for them, and woe be to anyone that questions it.
We have time to fix this, but with competitors (SAS, IBM, etc.) starting to eat away at market share, time is running out.
