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FarHeap Solutions, Inc.

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FarHeap Solutions, Inc. reviews

2.9

41% would recommend to a friend

(47 total reviews)

Brett N Heap

53% approve of CEO

44% positive business outlook

FarHeap Solutions, Inc. has an employee rating of 2.9 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FarHeap Solutions, Inc. employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

47 reviews
4.0
Mar 21, 2016

Benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exceptional Benefit Plan: Multiple health plans to choose from. 401k plan with many funds to select. Very diversified, from low to high risk. Dental, Visioin, Life, Easy on line enrollment.

Cons

Would like the company to contribute towards dependent coverage as well as employee coverage.

avatar
FarHeap Solutions, Inc. Response
10y
Thank you for this suggestion. We take employee comments seriously, and will consider the options you have mentioned at our next benefits review meeting this summer. We have already discussed employer match to 401k, since we wish to encourage our employees to plan for the future. Again, thank you for taking the time to give us necessary feedback.
1.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Paid weekly Learned to use photoshop

Cons

No PTO Not allowed to miss any days No 401K No insurance plans No real ownership Production sucks Managers suck The managers are rude NOTE : The customers ALWAYS call in about defective orders . If there orders don't meet the " defective " standards of the company , we won't compensate them or anything . And we have to get a manager approval to reprint or compensate them . If they don't feel like doing it they will tell you no . Whenever customers call in to complain about things or don't get what they want they ask to speak with a manager , mind you the customers are chewing you out right now and then the managers won't come to the phone they say to schedule a call back the customers get even more mad and they still won't talk to them . The call back periods isn't right away or 2 days later , only when they feel like it . I asked a manager to get on the phone , she told me she had 8 call backs yet she kept getting up and laughing and joking with the other lazy managers . They are a terrible team . And I won't wish this place on my worst enemy !

avatar
FarHeap Solutions, Inc. Response
9y
Your review does not in any way conform to reality. Not only are the benefits you mention standard for our employees, but the company works hard to keep its customers. We did have to get rid of a number of managers and VIP customer service reps in March and April for failure to live up to company standards, and since that time have seen marked improvement in morale and teamwork in our company. The picture you paint, however, was not accurate even before we took those drastic measures. Thank you for your time.
4.0
Feb 29, 2016

Company Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A very diverse and multi cultural organization representing multiple languages and nationalities. All departments work closely together in order to achieve common goals. Executives are involved, approachable and hands on. Open door policy provides everyone the opportunity to become engaged and contribute to the success of the company.

Cons

Limited covered parking spaces. Benefit package needs to be reviewed in order to be competitive.

avatar
FarHeap Solutions, Inc. Response
10y
Thank you for your feedback! And thanks for pointing our our diversity. That does make working here more fun. If you ever sense the open door policy changing, please point that out immediately so steps can be taken to remedy. And more than eight years! Congratulations.
Viewing 31 - 33 of 47 Reviews

Glassdoor has 53 FarHeap Solutions, Inc. reviews submitted anonymously by FarHeap Solutions, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if FarHeap Solutions, Inc. is right for you.