FarHeap Solutions, Inc. reviews

Thank you for your feedback. We’d like to take the time to address the below. First, we try our best to and are truly glad to hear we could provide the proper tools, resources and benefits (including the occasional sweet treat!) to create a comfortable environment for our valued staff. Our CEO definitely sets the bar as a tireless and exemplary worker due to his passion for the company and its employees. Secondly, we do offer competitive pricing for our print products, as you mentioned, which certainly comes with its challenges. Our goal for the past 15 years is and has always been to deliver an affordable, quality product. We agree that it is important for employees to communicate any concerns so that we have an opportunity to properly address and handle them internally. We are sorry to have to hear your issues through this review. As a future measure, we will ensure employees feel free to provide any pertinent feedback to continue improving the work environment. In the past year, our organization has been going through some major structural changes that have heavily affected the marketing department. This has challenged our management team to help build and establish new roles while simultaneously continuing daily operations at its peak. The company has been working very hard to improve internal communication processes to avoid these kinds of frustrations. This, of course, takes time and can be a slow process in the midst of managing multiple brands as an organization. Meetings at our organization are meant to accomplish different goals, which sometimes involves general brainstorming to see what sticks, but the main objective always is to maintain open communications. Our social media platforms serve several purposes, including but not limited to customer service. They are also a source of information on upcoming deals and offers, and at the same time, used to share engaging, original content with our customers. We believe our strategy should always be balanced between providing promotional material as well as making available resources to aid in our customers’ various printing needs. Part of that strategy is to provide more personal attention by connecting customers to dedicated Customer Service Agents through phone, live chat and email instead. Our structural changes have also increased the demands on our creative team. We understand your frustration as the entire team is going through a transformation in structure and marketing needs. For this, we applaud our designers for working tirelessly with talent overseas to produce art for multiple brands in various marketing channels, including social media. Starting a business is hard, and keeping a competitive edge is never easy. Much of the team’s efforts in meetings has been to contribute ideas and strategies toward preparing for future needs. Thank you again for taking the time to provide your feedback. We value your input toward creating the ideal work environment for the Farheap family.