Is Farmers Insurance Group a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Farmers Insurance Group have rated their employer with 3.0 out of 5 stars in 74 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Farmers Insurance Group with 2.9 out of 5 stars based on 74 anonymously submitted employee reviews. This is 12.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Farmers Insurance Group.

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (112) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 579 reviews)); "Good Pay and bonuses." ((in 365 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 325 reviews)); "Training is great and helpful" ((in 215 reviews)); "Extremely flexible and good work life balance" ((in 201 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 272 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 91 reviews)); "Horrible upper management." ((in 89 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 89 reviews)); "Salary is low and barely livable." ((in 81 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Representative CSR reviews

3.0

32% would recommend to a friend

(74 total reviews)

Raul Vargas

8% approve of CEO

30% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Culture & values

2.3

Senior management

Customer Service Representative (CSR) employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74 reviews

3.0

Jul 1, 2023

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Big name in the industry. Agency owner I worked for was a great person who provided support when needed.

Cons

Low pay, no company provided benefits, and unrealistic sales goals to achieve a bonus.

4.0

Jun 30, 2023

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible with your work and schedule

Cons

No health insurance or 401k

3.0

Jun 20, 2023

Constant changes in procedure

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Typically customers are friendly and understanding. Local management is typically well versed and helpful. Agent owner is very understanding when things pop up within your family life.

Cons

Constant changes to procedure for corporate interactions and getting through underwriting has made it a nightmare to try to write new business. There are no benefits attached with your position.

Viewing 28 - 30 of 74 Reviews

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Farmers Insurance Group reviews Farmers Insurance Group Customer Service Representative (CSR) reviews

Farmers Insurance Group

Farmers Insurance Group Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review

Good

Constant changes in procedure

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