Farmers Insurance Group reviews

A lot of volume, especially during the storm season.

The training received massively left me unprepared. While I understand not everything can be taught in training, promises of additional support once out have been an illusion and time would have been far better spent with additional weeks of training about topics which were only mentioned in passing. Your day consists of trying to deescalate angry customers and agents with nothing but a database full of articles and the hope that your soft skills are enough to keep the calls lowkey. There's so much conflicting information in the articles, some processes aren't clear at all and you very easily will exhaust every single support option available and have never gotten a response from anyone, repeatedly. There are constant issues within the systems that don't just affect those of us internally but externally as well. Your whole day can comprise of answering back to back calls saying "sorry, no restoration time as of now." Very much understaffed, ques often exceeding wait times of 20+ minutes. Calls are back to back. It's a high turnover position for a good reason. They also have a new initiative of eliminating ACW work, which is insane given 80% of these calls are complex issues.