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Farmers Insurance Group

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Farmers Insurance Group Customer Service Associate, Claims reviews

3.0

32% would recommend to a friend

(496 total reviews)
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Raul Vargas

15% approve of CEO

29% positive business outlook

Customer Service Associate, Claims employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 496 company reviews on Glassdoor. This indicates that most Customer Service Associate, Claims professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Claims professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

496 reviews
1.0
Jun 18, 2008
Recommend
CEO approval
Business Outlook

Pros

I have access to a company car to give Farmers free advertising but I use it for all my personal errands during the day, child care, school, shopping and then work. I also use charge Farmers for gas I use in my personal vehicle. Farmers supervisors are ignorant and only 1-2 really audit your expenses. I also have access to use the company laptop for gambling online and surfing porn, free aircard, so I can access while on vacation too. I also use the company cell phone for all personal calls and have returned my own cell phone as all calls are made with company phone.

Cons

The upper management sets unrealistic goals for the field to attempt to achieve for performance reviews. Supervisors are very unqualified and set themselves in a holier than thou mindset, particularly when they are wrong or unknowledgeable about claims procedures. I find that certain supervisors in the Daly City office try to talk down to you pretending to be your friend but stabbing you in the back with upper management. Also, they will try to make life difficult with assignments and unreasonable requests if you start to exceed expectations and shoot you back down. This crappy management in place also plays favorites with a wife of a sales agent.

1.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

There are none, management expects you to work 50 to 60 hours a week and get compensated for 38 1/2 hrs a week. You are not expected to have a personal life. What was once a good, friendly and helpful family style company is only looking to increase profit-once Zurich Financial Services purchased Farmers it has been on a downhill slid

Cons

Overwork, high case loads, underpaid. Once you hit 15 to 20 yrs of employment, the employee is at high risk of being told they are no longer able to perform their job and unfairly terminated just so that the company can cut back on its compensation to a long time employee. That means less compensation and benefits and a higher margin of profit sharing that goes to management. Management will play favorites-what is granted for some staff is not granted to others.

2.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

No need to be in an office. You work from your car so you can enjoy the outdoors, if this is to your liking.

Cons

High stress. People in car accidents are never happy people. The nicest person is decent.....which means the least nice person is horrible. Also, businesses you work with can be against you from day one. (while some are very nice).

Viewing 493 - 495 of 496 Reviews

Glassdoor has 7,417 Farmers Insurance Group reviews submitted anonymously by Farmers Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if Farmers Insurance Group is right for you.