- For those with no prior background in Auto repair or claims, it may be very difficult to transition from the training phase of employment to actual claims. Training scenarios are often generic, and (in reality) every claim is a little bit different. Management might have special ways to handle certain customer service scenarios in claims, but don't communicate those ways until after the claim is over, and your performance is officially being reviewed.
- For those who aren't pros at multitasking, you'll likely have a hard time meeting deadlines and finishing claims on time.
- The office environment (depending on the office) can be hectic. In some cases there is very high turnover, in other cases the rules that they have in terms of interacting with body shops can change seemingly from day to day. In other cases, there may be nepotism. Subordinates transferring to other supervisors due to a disagreement is common.
- As an auto adjuster, you'll often be the last person to handle the claim. As such, you're responsible for every thing that has happened on the claim prior to you receiving it (i.e. if another adjuster was previously handling the claim, and it was later assigned to you for additional estimating at or other customer service issues, you're responsible for ensuring that everything that the other adjuster did is correct, as well as your work). This often becomes an issue when a senior adjuster receives the claim first, then a new adjuster receives the claim later, as the new adjuster will be the only adjuster to receive a performance review for the claim, so if the senior adjuster made a mistake, it'll have a large impact on the performance review for the new adjuster.
