Has gone from a quality job to a quantity job. And boy are there numbers to be tracked and ratings to be given. I was given the "opportunity" to move between claims divisions to a group that was struggling with their quality scores, on files and customer service. My scores were always top level. 2 yrs later I was fired, for of all things, not returning phone calls?!?! After 20+ yrs as an adjuster. Oddly enough, my quality scores were still top in the unit. And oddly enough, my pay was higher than others, and I had just turned 50. Hmmmm... I asked for a copy of my personal file, and was provided one. There was nothing in the file at all about all of the "probations" I was advised I had been put on, or all the verbal "warnings" I had been given. Nothing to indicate my performance was sub standard. I was let go by a promising young man in the mgmt training program. I expect he was doing what he was told. He even offered to be an employment reference in my job search. He saw no issues with my performance. There was a time when providing excellent service to the policyholder was job#1. And at that time, this was a great job and a great company.
