Farmers Insurance Group reviews

-Management really focuses on unfairly scored customer service surveys. (Any value less than a 9/10 counts as 0, and a total score under 90% requires 1 on 1 with manager and supervisor.) - Very poorly ran. -Senior management constantly changes protocols, procedures, etc., which make it very difficult to work with. -Very political environment, hard to promote out of the job you started in, rampant favoritism. Often, people are picked for a new job before it is posted. Unfair evaluations. - Management pressures employees to handle claims perfectly and not make mistakes -You are trained to work independently then they micromanage you to death. -Claim inventories are out of control and extremely stressful. Even with the best attitude the job will mentally drain you. -Incompetent supervisors. Its all about popularity and who's kissing butts in the office -senior Management implementing programs that do not work

The accountability from agents to other employees are slim to none, When sales calls were made, the expectation is to tell prospects that the customer service is amazing. However, time and again, I personally witnessed the agent refuse to even speak with members regarding their claim. Instead, handing over an automated line.