Is Farmers Insurance Group a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Farmers Insurance Group have rated their employer with 2.8 out of 5 stars in 280 Glassdoor reviews. This is a lower than average score with the overall rating of Farmers Insurance Group employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at Farmers Insurance Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Farmers Insurance Group .

Does Farmers Insurance Group pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Farmers Insurance Group with 3.2 out of 5 stars based on 280 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Farmers Insurance Group.

What Farmers Insurance Group locations are top rated by Customer Service Representative employees?

Caledonia is the top rated Farmers Insurance Group location by Customer Service Representative employees. On the other hand, Farmers Insurance Group locations which have been rated the lowest by Customer Service Representative professionals are Olathe and Phoenix .

What are the top reviewed jobs at Farmers Insurance Group?

Insurance Agent (416) , Claims Adjuster (348) , Customer Service Representative (285) , Agent (137) , Agency Owner (112) , Producer (100) , Claims Representative (91) , Customer Service Representative (CSR) (77) , Insurance Sales Agent (75) , Agency Producer (66) , Farmers Insurance Agent (63) , Licensed Insurance Agent (63) , Sales Representative (57) , Insurance Producer (53) , Property Claims Adjuster (50)

What are the pros of working at Farmers Insurance Group according to real employee reviews?

"Another great benefit is that you will own your business and can leave it to your children to take over when you retire." ((in 593 reviews)); "Good Pay and bonuses." ((in 350 reviews)); "The best part of working for Farmers is the great people you meet while working there." ((in 330 reviews)); "Great training for a new agent in P&C side of the business when I started in 2003 everybody was really helpful." ((in 209 reviews)); "Extremely flexible and good work life balance" ((in 198 reviews))

What are the cons of working at Farmers Insurance Group according to real employee reviews?

"The management was poor and understaffed" ((in 273 reviews)); "The District Managers have been relationship driven and were successful in that dynamic" ((in 94 reviews)); "Horrible upper management." ((in 92 reviews)); "Lower level employees have seen cuts to almost everything to compensate for the financial losses poor leadership continues to incur for years." ((in 86 reviews)); "Commission is only so much." ((in 77 reviews))

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Farmers Insurance Group

Farmers Insurance Group Customer Service Representative reviews

2.8

54% would recommend to a friend

(280 total reviews)

Raul Vargas

43% approve of CEO

41% positive business outlook

Ratings by category

3.2

Compensation and benefits

2.9

Diversity & inclusion

2.8

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.2

Senior management

Customer Service Representative/Customer Service Representative employees have rated Farmers Insurance Group with 2.8 out of 5 stars, based on 280 company reviews on Glassdoor. This indicates that most Customer Service Representative/Customer Service Representative professionals have an average working experience there. Farmers Insurance Group is rated 23% below average by Customer Service Representative/Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

280 reviews

4.0

Aug 22, 2025

Great company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Permanent WFH. This includes the training

Cons

WFH made it difficult to feed off of you coworkers

1.0

Jul 29, 2025

It’s ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pto and benefits are good

Cons

Toxic and stressful environment that takes a toll on you

1.0

Jul 27, 2025

Mediocre at best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My position was fully remote

Cons

Worked here for about 4 year as a full time customer service representative and my experience was horrible. Leadership has no clue what they're doing and the supervisors were very mediocre and unprofessional. Overall morale within the company was very low and no one wants to be there (including the supervisors). Most of the agents do not care about their clients, only selling them policies then abandoning their clients when they need them.

Viewing 19 - 21 of 280 Reviews

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Farmers Insurance Group reviews FAQs

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Farmers Insurance Group

Farmers Insurance Group Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for

It’s ok

Mediocre at best

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