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Farmers Insurance Group

Is this your company?

Farmers Insurance Group Customer Service Representative CSR reviews

3.0

32% would recommend to a friend

(74 total reviews)
avatar

Raul Vargas

8% approve of CEO

30% positive business outlook

Customer Service Representative (CSR) employees have rated Farmers Insurance Group with 3.0 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Farmers Insurance Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

74 reviews
4.0
Jun 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunity to move up in company.

Cons

No training. Quality of agents not good. Worked over 30 years most with a top agent. After they retired I moved to other offices and realized the lack of quality and ethics. When biz is doing well Corporate looks the other way, allowing agents to rate improperly. When biz hits a snag, up go the rates and Farmers starts cracking down. TOO LATE hard to break bad habits and customers end up suffering with increases. Farmers needs to enforce rules. Especially with "top" agents (i.e writing alot of biz) as they let them slide. This isn't just Farmers but other carriers as well.

1.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

The employees are really nice - working and doing their best.

Cons

Leadership- it seems like they cannot make a decision on the strategic goal of the company. So many “priorities” and with 2400 less people - not enough resources.

Viewing 19 - 21 of 74 Reviews

Glassdoor has 7,417 Farmers Insurance Group reviews submitted anonymously by Farmers Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if Farmers Insurance Group is right for you.