I started as a runner and eventually ended up as a runner support representative. As part of the runner support team, it was hard dealing with runners who where consistently late starting their shifts and even some who would plain out not report to their scheduled shifts, which runners have total control of. Instead of using a write-up system, like you normally would find in similar organizations, to proactively deal with this type of counter productive behaviors, we took it to another level. As a prior runner support team member I had the abilities to make any runner's life a LIVING HELL. The runners support team has access on the back end to manipulate many of the great features the application provides to runners to help them make money by doing their job as efficiently as possible. For example: we can change store phone numbers, locations of the nearest stores and even reroute orders to make it almost impossible for a runner to break even. We call this process, "DIS-FAVOR", I know it sounds cruel and wrong, but it is what we did to weed out the runners that we didn't want to work with. Some of the runners had it coming, but I admit some were great employees, who just didn't jive with our "runner image". We got rid of a lot of unattractive people like this. There were some instances that even weight, skin color and race was the primary reasons some runners were targeted. I was never ok with doing this, but it was how we did our jobs and there were a few others who felt the same and who eventually left the organization. I'm not trying to make excuses for my actions. I really just want to expose this activity in an effort to make it right. I'm truly sorry for my behavior. I regret not standing up for what I believed was right while I was employed there. I hope I can get retribution with this review. For all runners who I mistreated and "dis-favored" I sincerely apologize.
