Does FedEx Custom Critical pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Custom Critical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at FedEx Custom Critical. This rating has been stable over the past 12 months.

How satisfied are employees working at FedEx Custom Critical?

36% of FedEx Custom Critical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Custom Critical 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"over great pay was Great!!!" ((in 18 reviews)); "The benefits are great." ((in 18 reviews)); "Nice building and fun co" ((in 5 reviews)); "Good total benefits including abundant time off." ((in 5 reviews)); "Partial WFH and generous PTO" ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Your not busy enough to make money." ((in 4 reviews)); "They start you off with a salary and wean you off to full commission in about 3 months." ((in 3 reviews)); "They control what jobs come up on your board, never send you jobs to get you too close to home." ((in 3 reviews)); "Awful leadership." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical

Part of FedEx

FedEx Custom Critical reviews

3.2

36% would recommend to a friend

(118 total reviews)

Ramona Hood

24% approve of CEO

32% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.4

Career opportunities

FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

5.0

Mar 24, 2021

Career material if you’re willing to put in the work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

PTO, competitive salary, flexibility, being a part of the FedEx Brand

Cons

Standard office politics is really the worst thing you have to deal with. Support of lower level leaders can be inconsistent from senior management

2.0

Mar 17, 2021

Disappointed

Customer logistics representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and generous PTO

Cons

You will wish you were on vacation every day. Working multiple desks, high stress:low gratitude ratio, no openings for advancement in years, no salary increases (also not competitive) once you've reached top of the scale yet no promotion opportunities. This review won't likely matter to anyone because they never hire. Sinking shop!

2.0

Mar 16, 2021

Great People, Terrible Leaders

Air expedite agent

Recommend

CEO approval

Business Outlook

Pros

Great People and Great Benefits

Cons

Terrible Leaders; Zero Work/Life Balance; No "Moving Up the Corporate Ladder" Opportunities; Company Vision Changes Every 2 Years

Viewing 49 - 51 of 118 Reviews

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Ratings by category

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Career material if you’re willing to put in the work

Disappointed

Great People, Terrible Leaders

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