Does FedEx Custom Critical pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Custom Critical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at FedEx Custom Critical. This rating has been stable over the past 12 months.

How satisfied are employees working at FedEx Custom Critical?

36% of FedEx Custom Critical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Custom Critical 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"over great pay was Great!!!" ((in 15 reviews)); "The benefits are great." ((in 15 reviews)); "Only good thing is that it’s remote and good pto" ((in 5 reviews)); "Nice building and fun co" ((in 5 reviews)); "The Work/Life Balance is good, that's about it." ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "Awful leadership." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

Skip to content Skip to footer

Notifications

FedEx Custom Critical

Part of FedEx

FedEx Custom Critical reviews

3.2

36% would recommend to a friend

(118 total reviews)

Ramona Hood

24% approve of CEO

32% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.4

Career opportunities

FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

5.0

Nov 2, 2017

Air Expedite Agent

Air expedite agebnt

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. You have vacation days as soon as you start. 17-20 days the first year.

Cons

The shifts are difficult when you first start out.

5.0

Oct 5, 2017

This is a review from a former Driver, in a D unit truck, working as an independent contractor.

Otr straight truck driver

Recommend

CEO approval

Business Outlook

Pros

Amazing service from dispatch and FedEx support. White glove, high value, high security loads that are treated as such and not pushed to be faster or cheaper. Custom Critical is an amazing division of FedEx, far too often confused with other divisions.

Cons

Work can be sporadic; one week you may not be able to keep up with the workload, the week after you may have three days off.

4.0

Sep 8, 2017

Benefits good, pay ok, hours meh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice to have health insurance that doesn't cost an arm and a leg. Decent culture.

Cons

Pay starts at 11.50, and even as a top performer will take a decade to double that. Expect to work nights and weekends.

Viewing 73 - 75 of 118 Reviews

FedEx Custom Critical reviews FAQs

Reviews FedEx Custom Critical reviews

FedEx Custom Critical

FedEx Custom Critical reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Air Expedite Agent

This is a review from a former Driver, in a D unit truck, working as an independent contractor.

Benefits good, pay ok, hours meh

FedEx Custom Critical reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

FedEx Custom Critical reviews FAQs