Does FedEx Custom Critical pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Custom Critical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at FedEx Custom Critical. This rating has been stable over the past 12 months.

How satisfied are employees working at FedEx Custom Critical?

36% of FedEx Custom Critical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Custom Critical 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 16 reviews)); "over great pay was Great!!!" ((in 15 reviews)); "Nice building and fun co" ((in 5 reviews)); "Good total benefits including abundant time off." ((in 5 reviews)); "The Work/Life Balance is good, that's about it." ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "Awful leadership." ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical

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FedEx Custom Critical reviews

3.2

36% would recommend to a friend

(118 total reviews)

Ramona Hood

24% approve of CEO

32% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.4

Career opportunities

FedEx Custom Critical has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Custom Critical employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

1.0

Aug 9, 2015

Better pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits is great.. The perks is great as well..And they have a great cafe. They also have a fitness center and a computer cafe.

Cons

The salary is not efficient for all the work u have to do. Management shows lots of favorites to sinority workers.

2.0

Jun 20, 2014

Contract owner operators.

Contractor resource specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is average. Great health insurance and discounts. Cafeteria is awesome. Updated building is cozy and very nice.

Cons

FedEx Custom Critical has minimal pay increases. Work hard with no bonus program. No training program. No support from Management. People who have been there for 20 plus years will run you over and they do not like change. Technology is way behind any other FedEx companies.

3.0

Jan 14, 2014

FedEx Experience

Surface expedite agent

Recommend

CEO approval

Business Outlook

Pros

It was a great company to start out with in my career. Taught me invaluable lessons on corporate life, sales, and customer service.

Cons

Sometimes you feel like you are a just a worker bee and can be quite stressful at times. Can be harder to move up.

Viewing 13 - 15 of 118 Reviews

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Contract owner operators.

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