FedEx Office reviews

Unfortunately, FedEx Office Senior management is driving the nation's foremost reprographics company into the ground. The single, most confounding Senior management initiative is to trim staffing to the bone, prohibit overtime and expect each Center's manager (the only salaried position in even the biggest-volume Centers) to fill-in the staffing gaps. These gaps are particularly evident in Centers open 24 hours 7 days a week. Senior management doesn't give a hoot about anything the front-line staff has to say. There is no way for Center employees to frankly discuss work-related issues with Senior management. This situation all but guarantees labor unions to become involved sooner or later. Center staff is largely detained in their assigned Center without any opportunity whatsoever to observe practices at other Centers, let alone share tips to improve personal and work-group performance. Training is unavailable on topics such as "How to Deal with Difficult Customers" and "How to Get the Most Out of the Canon Printer/Copier." In recent months, increasing pressure has been applied to prompt each and every Center employee to sell the Product of the Month to each and every customer, as if the revenues derived from the sales of pens, pencils, reams of copy paper and USB drives will bring the company to the Promised Land. Product of the Month gives Senior management one more metric which ranks each Center employee by units sold per month. Hourly employees' wages in the retail Centers are lower than those at FedEx Corporation's other operating companies, which are in the transportation industry.

The amount of metrics they track will make you want to jump off the roof. If they spent as much time providing customer service as doing audits there sales would be double what they are now. Fedex has no idea how to run a copy business or any retail business for that matter. There idea of tracking a centers customer service is to take a monthly phone survey of "12" customers. (who is the genius who thinks that 12 surveys is significant enough to tell you anything.. Over communication (emails, emails, emails, conference calls, conference calls, meetings, meetings which is followed by "why are you not on the floor more" They want to hire less teckie people and more customer "friendly people" so now your starting to see centers with smiley team members who can not open a pdf file. They have a Draconian system called the "beacon scorecard" where they automatically write up the bottom 10% of managers based on performance of arbitrary metrics. Managers that are "hipo" get mysterious exemptions while everyone else gets sent on the fast track to termination. If you get on a written of final documentation it lasts a year so you might as well quit at that point because you will have a bad month in the year. Due to technology and abundance of metrics the learning curve is high and new team members and managers are of no help for 8-12 months Customers are very rude because they usually do not want to be there as they have come in for work, funeral fliers, copies of resume or ship a product back that did not work. It is they only retailer in town where you can make you sales and profit plan but still get slammed because someone pulled the self serve vault 5 minutes late. In many cases the top managers don't have sales they just know how to pass an audit and keep there paperwork neat 1950's style fear management is practiced here. (you will hear the term "accountable" at least 20 times a day ) You can't have 30 focus items (all of which require action plans) Incentive pay changes every year (not to your favor) most centers are making 50-100% less revenue than they did since fedex took over STAY AWAY (don't be fooled by the FEDEX as this is Office not Express) YOU HAVE BEEN WARNED