FedEx Office reviews

3.6

66% would recommend to a friend

(3,761 total reviews)
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Brian D. Philips

70% approve of CEO

53% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Oct 2, 2011
Recommend
CEO approval
Business Outlook

Pros

FedEx Office has good benefits and relatively straightforward daily routine. The products that we offer are popular and the general public appreciates what we do for them.

Cons

FedEx Office is not a place to work if you're creative or entrepeneurial. You are expected to follow every procedure without exception and you will be audited regularly for compliance (that's a favorite word around here). You spend more time ensuring that you're prepared for audits that driving business. And even when you beat your sales plan significantly, if you're not also doing well in whatever promotion is current you're on a "list' for poor execution. As for bonuses, they can be up to $3000 per quarter. The only problem is that its structured such that even if your Center meets the criteria, there is still a District profitiblity gate that must be met. So no matter how well you've executed during the quarter, you're dependent on the District results. And that means likely you're out of the running for a bonus. Finally, even though they hire managers with varying degrees of experience, they don't allow them to use their knowledge and experience. You don't have the ability to hire for open positions without Managing Director approval, your DM has final say on your hiring, and you have very little discretion when it comes to running your Center.

3.0
Sep 30, 2011
Recommend
CEO approval
Business Outlook

Pros

The best thing about it was learnign allot about diffrent shipments & office prodcuts & ways to advance a small buisness as far as advertising & marketing

Cons

no room for advancemnt if you did to much for the customer it was considerd a bad thing they charged ridiculos prices for allot of products & the managment were incomptnet

4.0
Sep 27, 2011
Recommend
CEO approval
Business Outlook

Pros

The people are great. Management is really flexible with time off and schedule changes. You get lots of little perks, like discounted copies, and sometimes even old equipment. It's a great job if you are looking to get through college.

Cons

It's the only place I've ever worked where customers can demand when they will get their project done. You can't go to Jiffy Lube and tell them you want your car worked on, and it's gonna be done in 20 minutes, yet people will say I need 5,000 copies in a half hour. You have to do your best to comply or management will get really upset. People also expect great technological advancements, but they don't even know how to run a fax machine? The customers can be the worst part of the job. You'll also have to work many nights and weekends when you are first starting out.

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Glassdoor has 3,842 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.