FedEx Office reviews

3.6

67% would recommend to a friend

(3,759 total reviews)
avatar

Brian D. Philips

70% approve of CEO

53% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,759 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Feb 16, 2013

Not a chance - Don't ruin your career.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FedEx is a large company with some standards and a decent reputation.

Cons

FedEx Office is not FedEx. Let there be no illusions that this company is going in only one direction - down. Print is dead or at a minimum a long and slow death. They only hire existing account management teams that do not have to grow the business. Even if you grow a new account you are not compensated on it for a period of 1 year. So no bonus, and NO COMMISSIONS. They pay a very low wage depending on the person, if you can fool them into a larger salary you will be bigger target. Visiting current accounts hoping they will increase their print over the prior year is like hoping that we can turn the clock back each New Year. I suppose we could hope for the return of the cassette tape, 8-track, or maybe even records. You cannot grow the business on paper and innovation of paper. The managers are absolutely awful as they cannot face the music as the company has not turned a profit since being purchased in 2004. Run, run fast.

1.0
Feb 10, 2013

Not a Career Choice

Recommend
CEO approval
Business Outlook

Pros

- The pay is alright, but not outstanding. Over the past few years I have seen new employees hired for less and less. - Schedule flexibility. Just ask for what you want to work, and you got it. Who cares if it screws over your co-workers. - Health benefits, even though last year they took away the middle tier, so the cost of mine doubled, even though I'm just a single adult.

Cons

Everything above, which COULD have been a benefit if FedEx has any idea on how to run their Office division. Since I started, I have seen the elimination of the 90 day pay raise, then monthly sales bonuses, and the cost of insurance skyrocketed. Now every day we get threatened to be fired if we don't sell enough "Products of the Month". Managers spend all day in the back offices, leaving the store even more understaffed than it already was. Meanwhile, the lower paid employees have to deal with all of the rude and entitlement centered customers at the counter and on the floor. Often I am left to work a Tier 1 center all by myself simply because the store has so much turnover that we have never been fully staffed by a long shot. I have seen 4 people be fired in less than a year, for questionable reasons. All of us are watching our backs to see who is next, there's no sense of job security. I took a job offer somewhere else for lower pay just to get away from this place.

3.0
Feb 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Good benefits, decent work life balance.

Cons

Consistently stressful customer interactions due to things beyond your control. The overseeing hand of FedEx as limited interest in the growth or development of the retail employees. Long term Kinko's employees are given a lower salary than comparable roles under FedEx.

Viewing 139 - 141 of 3,759 Reviews

Glassdoor has 3,840 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.