FedEx Sr. Service agent reviews

3.6

59% would recommend to a friend

(56 total reviews)
avatar

Raj Subramaniam

13% approve of CEO

60% positive business outlook

Sr. Service agent employees have rated FedEx with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Sr. Service agent professionals have a good working experience there. FedEx is rated in line with the average (within 1 standard deviation) by Sr. Service agent professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

56 reviews
3.0
Oct 26, 2025
Recommend
CEO approval
Business Outlook

Pros

The role is sort of fast-paced and teaches you how to manage logistics, handle customers, and solve problems efficiently. Team support is solid, but most of the learning comes from hands-on experience; You need to be proactive and willing to figure things out on your own.

Cons

The work can be demanding, especially during peak times, and the pay doesn’t always match the level of responsibility.

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Glassdoor has 41,263 FedEx reviews submitted anonymously by FedEx employees. Read employee reviews and ratings on Glassdoor to decide if FedEx is right for you.