Literally everything. Management sucks, most lean right and have the small town mentality and not much tact. Dress code is stupid, business casual to blazer Wednesdays? When the job could be done at home as there aren't any customers who see any of the building?! Let go of the 1950s and trust your employees to dress and work well with out micro managing literally everything.
It's an outdated old boys club. Wfh is total possible heck even hybrid but there's no trust and management micro manages the sht out of you so wfh will never be an option. It's a weird cult vibe for sure. The ones who don't drink the Kool aid and suck up usually quit. The bullies get rewarded. The work itself isn't rewarding at all which has bred the most miserable people. They take this misery out on others. Ive never seen so many adult bullies in my life. Management treats staff like children. There's so much over time every week because of poor management. They'll say that there's no turn over problem but there is. No one likes this department because it's considered the sht funnel aka everyone transfers issues to this dept and they gotta figure it out.
On top of the customer service there multiple monthly audits done by a department far removed from the actual work.
There's a huge brain drain, all the tenure reps have left for promotions or quit leaving the work to newer less experienced and efficient folks.
Diversity and inclusion is a facade. They have a committee that sends out "newsletters" instead of really doing anything to foster and educate employees.
The department has zero POC because they all have quit because of how crappy and ignorant the environment was
