Is Ferguson a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Ferguson have rated their employer with 3.1 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Ferguson employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Ferguson now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Ferguson .

Does Ferguson pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Ferguson with 3.3 out of 5 stars based on 58 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Ferguson.

What are the top reviewed jobs at Ferguson?

Inside Sales Representative (279) , Warehouse Associate (117) , Counter Sales Representative (74) , Inside Sales (72) , Outside Sales Representative (72) , Sales Associate (67) , Branch Manager (54) , Project Manager (45) , Showroom Consultant (42) , Sales (39) , Sales Support Representative (36) , Sales Representative (33) , OUTSIDE SALES (32) , Customer Service Representative (31) , Inside Sales Associate (28)

What are the pros of working at Ferguson according to real employee reviews?

"Good benefits and 401K." ((in 300 reviews)); "Great people and very supportive." ((in 192 reviews)); "Pay is good but def not worth it for what you give up; your life!" ((in 162 reviews)); "Great environment and culture." ((in 84 reviews)); "Great coworkers and customer relations" ((in 65 reviews))

What are the cons of working at Ferguson according to real employee reviews?

"Poor management and siloed de[artments" ((in 193 reviews)); "Long hours and stressful but worth it if you know your worth and ask for it." ((in 118 reviews)); "Too many managers with poor manager skills." ((in 72 reviews)); "There was no training before but this issue will be fixed as they transition from Triologie." ((in 54 reviews)); "No work/life balance although it’s preached!" ((in 53 reviews))

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Ferguson

Ferguson Customer Service (CSR) reviews

3.1

51% would recommend to a friend

(58 total reviews)

Kevin Murphy

58% approve of CEO

55% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

3.2

Culture & values

2.7

Work/Life balance

Customer Service (CSR) employees have rated Ferguson with 3.1 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Ferguson is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

2.0

Jun 7, 2020

Underpaid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Health benefits Decent 401k plan Paid time off

Cons

Underpaid Overworked Work Saturdays No work life balance

3.0

Nov 24, 2019

Bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits Friendly coworkers Chance to move up in the company

Cons

selfish management Underpaid Cheap Overall bad

1.0

Oct 16, 2019

Bed Bug Infestation

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

One, two, three, four, five words.

Cons

Ferguson should proactively treat bed bug infestations in the workplace. Employees deserve to be informed and given the tools they need to avoid and treat the issue to protect everyone at risk. Bed bugs are emotionally and financially devastating.

Viewing 49 - 51 of 58 Reviews

Jobs at Ferguson

Sales Support Representative-Commercial

Customer Service Representative

Showroom Customer Service Representative

Sales Support Representative

Sales Support Representative

Ferguson reviews FAQs

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Ferguson

Ferguson Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Underpaid

Bad management

Bed Bug Infestation

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