Does Figure pay their employees well?

According to anonymously submitted Glassdoor reviews, Figure employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Figure. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Figure?

66% of Figure employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Figure 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Figure?

Customer Success Associate (22) , CSA - Customer Service Associate (18) , Software Engineer (14) , Senior Software Engineer (10) , Staff Software Engineer (7) , Manager (5) , Business Analyst (4) , Customer Service Associate (4) , Director (4) , Office Coordinator (3) , Product Manager (3) , Senior Customer Success Associate (3) , Anonymous (2) , Associate (2) , Associate Software Engineer (2)

What are the pros of working at Figure according to real employee reviews?

"Most of the people are great and really kind" ((in 25 reviews)); "Competitive pay" ((in 15 reviews)); "Great community and culture." ((in 15 reviews)); "Team is great and everyone cares about the work they do" ((in 11 reviews)); "Growth opportunities" ((in 9 reviews))

What are the cons of working at Figure according to real employee reviews?

"Poor training, constantly understaffed so CSAs are overwhelmed and not supported yet company keeps adding more clients" ((in 7 reviews)); "Certain managers don't know the processes as in" ((in 6 reviews)); "3: They have combined 2 diffrent departments together and doubled the work without any pay increase." ((in 6 reviews)); "Upper management can care less about your concerns." ((in 4 reviews)); "Long hours and burnout culture." ((in 4 reviews))

What are employees saying about Figure layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Figure layoffs and their outlook for job security at Figure in 2026.

What are the top reviewed Figure locations?

Reno , San Francisco , Charlotte , New York , Helena , Bozeman , Hoboken , Orem , Salt Lake City , Phoenix , Asheville , Raleigh , Los Angeles , Philadelphia , Boston , Remo , Reno-Stead

Figure reviews

3.7

66% would recommend to a friend

(236 total reviews)

Michael Tannenbaum

81% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (236 reviews)

Ratings by demographic groups

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Figure has an employee rating of 3.7 out of 5 stars, based on 236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Figure employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

236 reviews

5.0

Feb 2, 2021

I love my Team!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Transparent Leadership - Work from Home - Great Drive and Vision - Brilliant and Smart Team - Endless career opportunities and training - Internal hiring / promotions prioritized - Team always adapting - Departments work very closely with one another. Everyone is super busy, but everyone loves to help - Everyone has a voice - Weekly AMA

Cons

Sometimes what gets said in all-co meetings goes over my head and I don't understand

Figure Response

5y

Thank you for sharing your feedback. We are thrilled to read you’re having a positive experience. We take every review (good or bad) seriously and try to scale what is positive and address issues as they come up. It’s great to hear that our dedication to transparency with weekly team meetings helps to keep the team excited about our mission. We appreciate you sharing your feedback!

4.0

Jan 26, 2021

Good Experience

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

Great management Transparent team meetings Hardworking and positive work environment

Cons

Lack of communication across departments Some processes are more reactive rather than proactive in assisting customers Various scheduled weekend days

4.0

Jan 18, 2021

Great First Job

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

In-depth explanation of financial technologies, all employees are educated on processes and willing to help you with any questions - any time. The culture at Figure is truly inclusive and the people have a vested interest in your success.

Cons

The company is still growing so there are some pains associated - mainly involving new hierarchies of workload distribution and career growth opportunities. Overall, this is not unique to Figure, but a fairly common expectation with a young and growing company.

Viewing 193 - 195 of 236 Reviews

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