Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Great people and team within your shop" ((in 33 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 32 reviews)); "Good Benefits" ((in 30 reviews)); "Great peers and coworkers." ((in 13 reviews)); "Great bonuses if you are in management" ((in 12 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 50 reviews)); "not all the stores have good managers." ((in 29 reviews)); "Long hours and nothing much else" ((in 24 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 13 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Jun 16, 2015

Management treats employees well,which helps us give 100 % to the customers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get a hourly rate, plus a sales bonus at the end of each month,personally more money has done no harm.

Cons

Some of the challenges are meeting the sales quota for the bonus,you do not want to be at the bottom of the barrel every month.

4.0

Jun 11, 2015

assistant manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

lead by a group of leaders who have a extensive understanding of the pawn business, they provide all the help and support for there managers down to there customer service reps.

Cons

customers can be a bit difficult and irate.

4.0

Jun 10, 2015

I love working here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great corporate culture!. My direct supervisor is very supportive to me and encourages me to expand my knowledge and training to allow me more options for advancement. The other management in the company, including the executives that I interact with are always very appreciative of the job I do and make sure to let me and my boss know about their appreciation.

Cons

There are some current adjustment issues with the company due to some recent changes. Cash America has spun off its online lending into a separate public company. There have been some personnel changes and moves because of this separation that will take some time to settle down and my result in some short term difficulties as they figure this out. Although the switch of company focus back to the Pawn and Retail side is a great path in the long term, it will include some difficult adjustment time.

Viewing 706 - 708 of 837 Reviews

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