Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good Benefits" ((in 36 reviews)); "Great people and team within your shop" ((in 33 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 32 reviews)); "Great bonuses if you are in management" ((in 14 reviews)); "Great peers and coworkers." ((in 14 reviews))

What are the cons of working at First Cash according to real employee reviews?

"Low pay and need to be mentally strong" ((in 52 reviews)); "not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 24 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

4.0

Nov 3, 2014

Product Knowledge

Customer service representative/pawn broker

Recommend

CEO approval

Business Outlook

Pros

I loved that I fit so well in the office culture. Made me motivated to do more than my part of the daily tasks. Everyone is held accountable and that's the type of work environment I look for. I worked with a family. I worked throughout my entire time being pregnant and in school, and I earned every accomplishment. The best perks were the company gatherings, and the laughs.

Cons

Some challenges are having multiple difficult conversations with customers, it was also the best way I learned how to come out of my personal shell. Some other difficult things were motivating your coworkers for a more efficient way to get the job done.

1.0

Oct 20, 2014

Unprofessional

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get to meet new people. Some GREAT and some just HORRIBLE. p.s. I QUITE. It was the best choice I made!

Cons

The Store manager is UNPROFESSIONAL and the mangers are young. The reason I said, "young" is because when you bump someone up to manager. You need to be sure they are PROFESSIONAL, and MENTALLY stabled enough to handle mutable tasks. The store manager was indeed thinking only about color, had a bad attitude, and NEVER worked. Unless she knew that the district manager was coming in. Which I personally think they should just do a random pop up. Her and 2 of the managers that worked up there was always on the phone. She always had me which people to train me. The training was not difficult but confusing, because they would have you train with everyone and everyone had different ways of doing things. So when you learn a certain way and is told that way is wrong and then is told that, that way is wrong too it gets confusing.

4.0

Sep 12, 2014

People were great.

Tester/puller

Recommend

CEO approval

Business Outlook

Pros

Worked with three woman and I was the only guy. What can I say it was nice. Seriously though co workers were great including the boss. Pay was nice but the bonus was better. Hours in the EBay department was great 8-5 M-F. I drove the truck to other stores and all were great to work with.

Cons

Getting laid off or I would still be there.

Viewing 742 - 744 of 837 Reviews

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