First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
3.0
Jul 9, 2012
Recommend
CEO approval
Business Outlook

Pros

A pawn shop is a great place to work if you value helping others who need money to tide them over until the next paycheck. Many people appreciate the help they receive and truly try to redeem their property by the end of the loan (pawn) period. The shop hours are better than average for retail and the stores are closed on the major holidays. There are advancement possibilities and always a need for good industrious people. The company offers all of the usual benefits .

Cons

The pay is not great, in spite of the bonus potential every month. Many of our own employees have to pawn items in other shops to tide them over to their next check! Even when shorthanded, there is pressure not to grant overtime to those willing to work longer hours, but the work has to get down somehow. There is a stronger concentration from those above the shop level now on the bottom line instead of on the customer, which is reflected in the changes in the fee structure which occurred last year. In addition, there is now much more (unnecessary) paperwork to be completed!

4.0
Jan 12, 2012

Best place I've worked...so far

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management is easy to work with/under Decent benefits/perks I feel respected as an individual

Cons

Not a lot of opportunity to grow Can lag behind other industry competition Tends to focus on the pawn side of the company, neglecting the other branches that bring income

5.0
Jun 5, 2011

Good place to work, but draining.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts, 401k, bonuses, great salary. You meet all kinds of people from different walks of life. Awesome place to learn about the pawn business.

Cons

You meet all kinds of people from different walks of life. Working at a pawn shop at times can become stressful.

Viewing 829 - 831 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.