Does First Choice Coffee Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Choice Coffee Services employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at First Choice Coffee Services. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at First Choice Coffee Services?

51% of First Choice Coffee Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Choice Coffee Services 4.2 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at First Choice Coffee Services?

Sales Representative (5) , Field Service Technician (4) , Sales Consultant (4) , Branch Manager (3) , Sales (3) , Sales Executive (3) , Senior Sales Consultant (3) , Business Development Manager (2) , Customer Service Representative (2) , Customer Service Representative (CSR) (2) , General Manager (2) , Sales BDM (2) , Service Technician (2)

What are the pros of working at First Choice Coffee Services according to real employee reviews?

"Pay is good." ((in 8 reviews)); "Good people in the field who want to do good work" ((in 8 reviews)); "Great benefits and can be profitable" ((in 7 reviews)); "Their Insurance is good." ((in 3 reviews)); "The culture is awesome." ((in 3 reviews))

What are the cons of working at First Choice Coffee Services according to real employee reviews?

"Poor management!" ((in 12 reviews)); "Better training and listening to employees." ((in 7 reviews)); "Upper management is OVER paid and lower positions are underpaid." ((in 5 reviews))

What are the top reviewed First Choice Coffee Services locations?

Charlotte , Houston , Los Angeles , Chicago , Grand Rapids , San Leandro , Denver , Las Vegas , Oakbrook Terrace , Troy , Oklahoma City , Austin , Dallas , Sacramento , Atlanta , Northbrook , Fort Worth , Minneapolis , Saint Paul , Cincinnati , Cleveland , Eastlake , Columbus , Northridge , Santa Ana , Ontario , San Diego , Santa Clara , Petaluma , Derry

First Choice Coffee Services reviews

3.4

51% would recommend to a friend

(107 total reviews)

Yusuke Kosuge

100% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (107 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Choice Coffee Services has an employee rating of 3.4 out of 5 stars, based on 107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Choice Coffee Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

107 reviews

1.0

Sep 13, 2022

There are better opportunities.

Hr

Recommend

CEO approval

Business Outlook

Pros

- The people were nice but most of the good ones have left since I started. - Free snacks and drinks? - Chris is great. - The president is from Japan so he only comes in a couple times a year and he's super nice and genuinely cares about his employees.

Cons

- Outdated data systems and won't consider updating them. - Upper management is OVER paid and lower positions are underpaid. - They tell you it's one position but ask you to do the job of 3 people. - They don't train anyone properly and then when you speak out about it they criticize you for not being able to do anything correctly. - Not enough people in the corporate office to handle the volume of employees and problems. - Unrealistic deadlines. Real life situation: My evening plane got detoured from Dallas to Detroit because of a storm so instead of arriving at 10pm, I landed in Chicago at 3am. Called my boss to let her know that I wouldn't be in on time while in Detroit because I needed sleep and was told that because SHE had the following day off, I couldn't take it off. Management only really cares about themselves. TL;DR: You're going to be underpaid, overworked, and underappreciated.

2.0

May 9, 2016

Customer Service Rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have decent pay, good benifits, and most people are great to work for. Mainly treated like family.

Cons

The management team is not so good at times, and has room for improvement. First they have a system from 1980 s that is not possible to work without the proper training. They will give you criticism for all to hear. Including have management call you out on something over speaker phone for something that the system is incapable of doing. In addition they also alow others to yell and scream at you, until you say something about it then they may talk to the other person, but you are looked down on. In addition they will not take the time to reserch to see if the errors made are system errors, or truly something you did. You are told by your boss that "I do not know enough information, or know enogh about what causes the mistakes, or system to look into see if that was acually a system error, or if you did fo somethig wrong." When a mistake comes up they will fix it, resure you that it is ok, then days down the road tell you it is not ok. If you make a mistake, and you did not know how you even did anything wrong they will just tell you rather then show you how not to do it again. They take things personally, and take offence to comments being made for improvements.

4.0

Jun 10, 2015

You get out what you put in

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Fast paced, never boring, good co-workers, promotes from within so you can rise to whatever level you are capable of as long as you are patient and opportunities arise. Good combination of team work and independence. All the coffee you can drink, and many other benefits. No weekend or holiday work.

Cons

Customers can be demanding ( what else is new). Employees are expected to apply themselves, so not a good company for people that need or want to be micro-managed.

Viewing 13 - 15 of 107 Reviews

Jobs at First Choice Coffee Services

Warehouse / Route Driver