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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

65% would recommend to a friend

(1,368 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

63% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,368 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
4.0
Sep 10, 2020

Recuew

Recommend
CEO approval
Business Outlook

Pros

Good benefits and management is good

Cons

Old school company slow paced

5.0
Sep 7, 2020

Teller 2

Recommend
CEO approval
Business Outlook

Pros

Benefits and flexibility work life balance is great

Cons

Cut down to 20hrs for part time

1.0
Sep 4, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay and vacation was nice, but not worth it your mental health.

Cons

Everything but items above, from the start the training is horrible. I was train by someone who had been there for well over 20 year yet had no idea how to use their technology that was terribly outdated. My whole first day I was on the phone with support services just to sign in to the many different programs you have to use because God forbid they have something that links everything together. If your applying for an SSRIII just don't youll just be winging it everyday because noone will train you because they are winging it aswell. If you are able to complete a task on platform side ( banking side ) youll have dont it completely wrong and have to fix it about 3 times before its correct and most likely have been on the phone with support. Also in this position youll just do all the work that the teller side and banking side doesn't want to do which includes getting all the difficult customers thrown at you while the managers hide.

Viewing 994 - 996 of 1,368 Reviews

Glassdoor has 1,509 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.