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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,365 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      May 2, 2016

      CSR/Currier

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not too aggressive with sails like big retail banks.and management cares about you. I also loved my coworkers like family.

      Cons

      Management never really promotes within I worked there for 5 years and every time I tried to move up i was always shot down and because of that reason i left.

      2.0
      May 1, 2016

      IT is disappointing

      It employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Potential exists to modernize, reduce complex process, and become efficient with providing IT services to branches. Good time off benefits, very stable and conservative company, job security if you don't ripple the waters. A few good managers - if you are lucky.

      Cons

      Authoritative IT management results in middle and lower managers afraid to make decisions, stale innovation, lack of direction and experience. Lack commitment to company values.No bonuses, merit increase below inflation even when company had good performance. Lots of staff been here long time and unwilling to challenge old processes, resist change, and fear management. New hires are criticized if not willing to adopt similar ways of thinking. Culture has made improvement compared from 2-3 years ago, but still very much behind other companies. Very disappointing to see negatives outweigh the positives given so much potential. Managers hop back/forth from one bank to another.

      4.0
      Apr 26, 2016

      Customer Service Rep provided over the phone

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay, great training and support from staff. The program used to assist customers is easy to use. Great benefits.

      Cons

      You are expected to know a wide range of banking info while keeping the conversation with the customer within a certain time frame.

      Viewing 1210 - 1212 of 1,365 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,506 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.