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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,364 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Nov 3, 2015

      Customer Service Rep

      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Local to home, can also work from home if you follow their rules or when it's conveinant for them

      Cons

      Way to strict, no room for small error . Also management has no clue on how to run a call center . To busy looking for someone to write up especially about something stupid instead of just coaching the rep. Unable to use the restroom outside of your breaks and lunches. Beware that when they feel like taking your hour lunch and giving you 30 mins they will do so. Oh this is a big one make sure you suck up to the customer because if you don't you will fail the call. This dept is ran by people who don't know anything and what they fail to realize is eventually they will fire them also. Not a stable place to work. Have an assist line who has some really nasty people helping you funny thing is they allow that behavior.

      5.0
      Nov 2, 2015

      Good company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong benefits and minimal micromanagement

      Cons

      Has a solo minded team approach

      Viewing 1237 - 1239 of 1,364 Reviews
      Related searches: First Citizens Bank jobs | First Citizens Bank salaries | First Citizens Bank benefits | First Citizens Bank interviews
      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,504 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.