Question 1

Is First Citizens Bank a good company to work for?

Accepted Answer

First Citizens Bank has an overall rating of 3.7 out of 5, based on over 1,499 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 66% of employees would recommend working at First Citizens Bank to a friend and 64% have a positive outlook for the business. The best reviews about First Citizens Bank have been left by employees working as Intern, Business Systems Analyst and Financial Sales Manager.

Question 2

Does First Citizens Bank pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, First Citizens Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Citizens Bank. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at First Citizens Bank?

Accepted Answer

66% of First Citizens Bank employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated First Citizens Bank 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

Question 4

What are the top reviewed jobs at First Citizens Bank?

Accepted Answer

Bank Teller (30), Customer Service Representative (30), Financial Services Representative (30), Sales and Service Representative (27), Vice President (20), Teller (19), Analyst (16), Business Analyst (16), Business Banker (13), Financial Sales Manager (13), Financial Service Representative (FSR) (12), Project Manager (12), Associate (11), Business Systems Analyst (11), Personal Banker (11)

Question 5

What are the pros of working at First Citizens Bank according to real employee reviews?

Accepted Answer

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 126 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 94 reviews)); "Pay was good and competitive" ((in 63 reviews)); "Work life balance is good" ((in 52 reviews)); "Unlimited PTO for all salary employees." ((in 31 reviews))

Question 6

What are the cons of working at First Citizens Bank according to real employee reviews?

Accepted Answer

"All: poor management." ((in 77 reviews)); "No training to navigate the company." ((in 34 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 30 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 24 reviews)); "Upper management is disconnected from the branch and customer base." ((in 17 reviews))

Question 7

What are employees saying about First Citizens Bank layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Citizens Bank layoffs and their outlook for job security at First Citizens Bank in 2026.

Question 8

What First Citizens Bank locations have received the highest employee ratings?

Accepted Answer

Asheville, San Diego, Greenville, Chicago, Greenville, Greensboro, Pasadena, Winston-Salem, Roanoke, Raleigh

First Citizens Bank

First Citizens Bank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

SVP, Senior Commercial Resolution Officer

Great place to work!

Merchant Services

Jobs at First Citizens Bank

First Citizens Bank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

First Citizens Bank reviews FAQs

Jobs at First Citizens Bank