Is First Citizens Bank a good company to work for?

First Citizens Bank has an overall rating of 3.7 out of 5, based on over 1,497 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 66% of employees would recommend working at First Citizens Bank to a friend and 64% have a positive outlook for the business. The best reviews about First Citizens Bank have been left by employees working as Intern , Business Systems Analyst and Financial Sales Manager .

Does First Citizens Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, First Citizens Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Citizens Bank. This rating has been stable over the past 12 months.

How satisfied are employees working at First Citizens Bank?

66% of First Citizens Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Citizens Bank 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Citizens Bank?

Bank Teller (30) , Customer Service Representative (30) , Financial Services Representative (30) , Sales and Service Representative (27) , Vice President (20) , Teller (19) , Analyst (16) , Business Analyst (16) , Business Banker (13) , Financial Sales Manager (13) , Financial Service Representative (FSR) (12) , Project Manager (12) , Associate (11) , Business Systems Analyst (11) , Personal Banker (11)

What are the pros of working at First Citizens Bank according to real employee reviews?

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 116 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 88 reviews)); "Pay was good and competitive" ((in 72 reviews)); "Work life balance is good" ((in 49 reviews)); "Unlimited PTO for all salary employees." ((in 27 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 75 reviews)); "No training to navigate the company." ((in 29 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 28 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Upper management is disconnected from the branch and customer base." ((in 18 reviews))

What are employees saying about First Citizens Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Citizens Bank layoffs and their outlook for job security at First Citizens Bank in 2026.

What First Citizens Bank locations have received the highest employee ratings?

Asheville , San Diego , Greenville , Chicago , Greenville , Greensboro , Pasadena , Winston-Salem , Roanoke , Raleigh

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First Citizens Bank

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,358 total reviews)

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Nov 15, 2011

This was my first experience with a smaller regional bank that was still operated by the family that founded it.

Financial services manager

Recommend

CEO approval

Business Outlook

Pros

More of a family type atmosphere and doesn't seem to have the high pressure sales environment that is present at larger banks. The bank is smaller so therefore you feel like you are dealing with "people" in the corporate office instead of a "department. The bank is somewhat selective on their customers, meaning that they place value on not taking on customers that fit the parameters they are looking for.

Cons

Because it is a smaller bank the biggest downside is that they are far behind on technology and processes that are left to outdated methods. First Citizens is also the last to come into a market and they spend very little on marketing from what I can see. Most of the employees are just content with their jobs and there seems to be very little drive or aspirations to advance your career within the organization.

4.0

Sep 7, 2011

A nice place to work but there is room for changes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

160 hrs of vacation to start (of course you have to accrue this time per pay)...You also get two school days, so that you can attend your child's special events. Benefits are okay, at least for a single person (about $46 per pay). In the department I work, management is flexible with time....if you need to be late it's okay, you just need to make the time up...also if you aren't a 8 am person, you can probably get it adjusted w/o hassle. They work with you! Management appreciates your work and your input is valued for the most part.

Cons

The biggest con is the pay!!! Salaries are low an raises are not great at all! The only give 3% increases, if that! Not much room for growth. The system is a little old and due to this a lot of work is manual...they are trying to become a paperless environment but they have a long way to go. I also find that because there system is old, some work is redundant, when it shouldn't be

4.0

Jul 8, 2011

It's a great bank to work for

Financial services representative

Recommend

CEO approval

Business Outlook

Pros

Great pay when compared to the same postion at other banks. Generous vacation/personal time allowed annually. The branch staff I work with is friendly, they feel like my second family. I have worked in several branches and they are all friendly. I have not had problems with any co-workers.

Cons

It is a sales culture with goals. They have high expectations for their employees to telemarket and cold call to businesses in person. For the competitive sales-oriented individual this is great but for someone looking for a non-sales environment this will be a con.

Viewing 1339 - 1341 of 1,358 Reviews

Jobs at First Citizens Bank

Client Associate (part-time)

Customer Service Representative I (Remote Phoenix, AZ)

Operations Specialist I

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Ratings by category

Ratings by demographic groups

Reviews by job title

This was my first experience with a smaller regional bank that was still operated by the family that founded it.

A nice place to work but there is room for changes

It's a great bank to work for

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