Is First Citizens Bank a good company to work for?

First Citizens Bank has an overall rating of 3.7 out of 5, based on over 1,496 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 66% of employees would recommend working at First Citizens Bank to a friend and 64% have a positive outlook for the business. The best reviews about First Citizens Bank have been left by employees working as Intern , Business Systems Analyst and Financial Sales Manager .

Does First Citizens Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, First Citizens Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Citizens Bank. This rating has been stable over the past 12 months.

How satisfied are employees working at First Citizens Bank?

66% of First Citizens Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Citizens Bank 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Citizens Bank?

Bank Teller (30) , Customer Service Representative (30) , Financial Services Representative (30) , Sales and Service Representative (27) , Vice President (20) , Teller (19) , Analyst (16) , Business Analyst (16) , Business Banker (13) , Financial Sales Manager (13) , Financial Service Representative (FSR) (12) , Project Manager (12) , Associate (11) , Business Systems Analyst (11) , Personal Banker (11)

What are the pros of working at First Citizens Bank according to real employee reviews?

"The benefits are good they match 9% of my 401K and your are vested at 6% immediately." ((in 116 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 88 reviews)); "Pay was good and competitive" ((in 72 reviews)); "Work life balance is good" ((in 49 reviews)); "Unlimited PTO for all salary employees." ((in 27 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 75 reviews)); "No training to navigate the company." ((in 29 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 28 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Upper management is disconnected from the branch and customer base." ((in 18 reviews))

What are employees saying about First Citizens Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Citizens Bank layoffs and their outlook for job security at First Citizens Bank in 2026.

What First Citizens Bank locations have received the highest employee ratings?

Asheville , San Diego , Greenville , Chicago , Greenville , Greensboro , Pasadena , Winston-Salem , Roanoke , Raleigh

Skip to content Skip to footer

Notifications

First Citizens Bank

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,357 total reviews)

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 29, 2025

Unhealthy work environment with low morale

Senior vice president

Recommend

CEO approval

Business Outlook

Pros

Not many. The bank does have a strong financial position; however, ownership does not offer stock or similar LTI as the bank is ultimately family owned.

Cons

I do not recommend working here as it is a dysfunctional, hostile work environment. Employees are constantly on edge and are undervalued, unappreciated and as a result unmotivated. As an empathetic and motivational leader, I was chastised by Senior management who wanted me to micro-manage and demoralize my team. HR is extremely biased towards Senior leadership and effectively works against the average employee. While there are pockets of good people, overall leadership is authoritarian and manipulates employees into doubting their own perceptions or concerns. They also lack accountability and blame others for their failures, play favorites and gaslight good employees.

2.0

Jan 17, 2024

Get Better benefits and pay your people!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

SVB culture and people, but that’s slowly slipping away sadly.

Cons

Worst health insurance ever! Benefits are all around terrible. Costly, terrible coverage, high deductible, bad PPO, out of pocket max, most common drugs are label high tier levels making medication that’s vital extremely expensive. Medication cost with SVB health plan $5 per month, same medication cost $175 per month w/ FCB health plan PPO… it’s a Generic! Never seen a worse prescription plan. Stay away due to benefits being poor and no raises and bonus’s are up in the air. Pay is lower to competitors.

1.0

Jun 24, 2023

The FCB Acquisition killed SVB culture!

Senior operational risk manager

Recommend

CEO approval

Business Outlook

Pros

Survived first round of layoffs - still employed, still collecting a paycheck.

Cons

FCB benefits are more expensive than SVB and offer fewer benefits; incredibly unstable, uncertain, silo'd environment; Sr. leadership talks at employees, not to them; No regard for employees, only the bottom line; awful culture and most SVBers have been let go.

Viewing 19 - 21 of 1,357 Reviews

Jobs at First Citizens Bank

Customer Service Representative I (Remote Phoenix, AZ)

Client Associate (part-time)

Operations Specialist I

Bank Sales and Service Representative (Teller)

First Citizens Bank reviews FAQs

Reviews First Citizens Bank reviews

First Citizens Bank

First Citizens Bank reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unhealthy work environment with low morale

Get Better benefits and pay your people!

The FCB Acquisition killed SVB culture!

Jobs at First Citizens Bank

First Citizens Bank reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

First Citizens Bank reviews FAQs

Jobs at First Citizens Bank