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First Entertainment Credit Union

Engaged Employer

First Entertainment Credit Union reviews

2.8

38% would recommend to a friend

(78 total reviews)
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Stephen Owen

51% approve of CEO

37% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Compensation and benefits

2.8

Culture & values

2.8

Work/Life balance

2.7

Career opportunities

2.6

Senior management

First Entertainment Credit Union has an employee rating of 2.8 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have an average working experience there. The First Entertainment Credit Union employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

78 reviews
5.0
Dec 12, 2018

Great Compensation.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm an engaged employee and I REALLY love working for the CU. I honestly recommend First Entertainment if you're looking for a career not a job. First Entertainment values your talent as long as you work hard and don't feel a sense of entitlement. I have witnessed very hard working individuals get promoted not because of what they know but what they're willing to learn. The compensation and medical benefits are very good when you compare them to other credit unions with similar assets.

Cons

I feel that some departments still work in silos and are having a hard time adapting to our Cultural Beliefs

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First Entertainment Credit Union Response
7y
Thank you for the review! I'm so glad that you feel First Entertainment can offer a career with amazing opportunities! Thank you for the feedback regarding listening to all employees; if you would like to discuss this further, please feel free to reach out to your Senior Leadership team or anyone in HR. Thank you again! First Entertainment Credit Union HR
1.0
Oct 18, 2018

I’m exhausted & currently looking for something better

Senior member service officer
Recommend
CEO approval
Business Outlook

Pros

CEO is great and has the right idea but employees aren’t happy. These unhappy employees are messing it up for the new employees, like myself. Staff development Day should be positive & stay positive. We watch this mice & cheese YouTube video which basically represented the unhappy employees, why are we focusing on these unhappy employees?? It’s really starting to rub off on me. The people makes the company and FirstEnt is a great company but with so many unhappy employees, it’s best that I find another job so they can figure it out

Cons

-Big gap between corporate & branches (recently rolled out new logo but branches don’t have anything with new logo except the rate board ) which is a disorganization within the company -lots of unhappy employees that speaks negatively about other employees & company -Management team makes

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First Entertainment Credit Union Response
7y
Hello, Thank you for your candid feedback. We take this feedback very seriously and would love to have an in-depth conversation regarding some of your concerns. The new branding is definitely a big project but we do have a scheduled way of rolling it out to both corporate and our branches. Please reach out to HR to confidentially discuss any concerns at 888-800-3328. Thank you again, First Entertainment Credit Union HR
1.0
Sep 29, 2018

Involved managers needed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some reasons why FirstEntertainment is great; it’s a job not a career.

Cons

-training for new accounts & loans happens too far from hired date -their idea of proper training is observing seasoned employees since there’s never a schedule date for the classroom training -managers including regional managers, doesn’t following culture beliefs & expect everyone else too. -no work life balance -branch’s goals are based on previous year monthly goals. While individual goals are just a set number each month. (Individual goal just makes sense to aline with branch’s goals if they want to follow their culture belief of one team) -benefits could be better. Most basic healthcare covers comes with $20copay for each visit. I’ve had a lot better at other financial firms -Lots of negative words of regional managers from employees which create an awkward environment for other employees -ADP clock in by the min. Can get in trouble if clocked in a min later.

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First Entertainment Credit Union Response
7y
Hello, I am sorry to hear that you did not have the best experience at First Entertainment, but we appreciate the feedback. We are very proud of our training programs which helped us lead to nearly 20% of our staff being promoted annually the past couple of years, so we are sorry to hear that you did not feel the support needed to succeed here. We will take your experiences into consideration and work hard to ensure we are a great place to work. If you would like to discuss anything further, please feel free to reach out to our HR department at 888-800-3328. Thank you, First Entertainment Credit Union HR
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ReviewsFirst Entertainment Credit Union reviews

Glassdoor has 81 First Entertainment Credit Union reviews submitted anonymously by First Entertainment Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if First Entertainment Credit Union is right for you.